Return and refund policy
At DGC Store, we are committed to ensuring your satisfaction with every purchase. We want you to enjoy our premium organic jaggery products with peace of mind, knowing that we stand behind the quality of what we offer.
Non-Returnable Products
Please note that all products purchased from DGC Store are non-returnable. For hygiene and safety reasons, we do not accept returns or exchanges on any products once they have been sold.
Damaged or Expired Products
In the rare event that you receive a damaged or expired product, we offer a refund or replacement. If you receive an item that is damaged or expired, please contact us within 7 days of receiving your order, providing us with your order number and a photo of the damaged or expired product. We will promptly assist you with the return and replacement process or issue a full refund.
How to Contact Us
For any issues with your order, including damaged or expired products, please reach out to our customer service team at:
Email: desigurcompany@gmail.com
We are here to assist you and ensure that your concerns are addressed promptly.
Processing Time for Refunds and Replacements
Once we receive the returned damaged or expired product, we will process your refund or replacement within 7-10 business days. If you are eligible for a refund, it will be credited back to your original payment method.
Exclusions
Please note that this refund policy does not apply to products that are damaged due to misuse, improper storage, or any other factors outside of our control.
We appreciate your understanding and support. Thank you for choosing DGC Store, where your satisfaction is our priority.
Non-Returnable Products
Please note that all products purchased from DGC Store are non-returnable. For hygiene and safety reasons, we do not accept returns or exchanges on any products once they have been sold.
Damaged or Expired Products
In the rare event that you receive a damaged or expired product, we offer a refund or replacement. If you receive an item that is damaged or expired, please contact us within 7 days of receiving your order, providing us with your order number and a photo of the damaged or expired product. We will promptly assist you with the return and replacement process or issue a full refund.
How to Contact Us
For any issues with your order, including damaged or expired products, please reach out to our customer service team at:
Email: desigurcompany@gmail.com
We are here to assist you and ensure that your concerns are addressed promptly.
Processing Time for Refunds and Replacements
Once we receive the returned damaged or expired product, we will process your refund or replacement within 7-10 business days. If you are eligible for a refund, it will be credited back to your original payment method.
Exclusions
Please note that this refund policy does not apply to products that are damaged due to misuse, improper storage, or any other factors outside of our control.
We appreciate your understanding and support. Thank you for choosing DGC Store, where your satisfaction is our priority.